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Customer Service

Customer Service

Thanks for your interest in In Vision Concept Cards! Here you will find answers to most questions related to purchasing the flashcards. Should you not find the answer you are looking for, please email me at Suzanne@InVisionConceptCards.com.

PayPal is my preferred method of payment, as it is a safe, secure method and allows me to easily accept all major credit cards (Visa, Mastercard, American Express), PayPal funds and bank debit cards.

All domestic shipping will be provided through UPS. You will have the option for ground shipping or 2 day Air. All international shipping will be provided by the US Postal Service and will arrive within 2-3 weeks from date of purchase. UPS will not ship to a PO Box. Please contact me at Suzanne@InVisionConceptCards.com so that we can discuss a different method for shipment.

  • Multiple Addresses
    Multiple items being shipped to separate addresses do not qualify for discounted shipping. A separate shipping and handling charge will be assessed based on the product total to each address.

Refunds and Exchanges
My hope is that you are extremely happy with your purchase and find it beneficial to your work. As a general policy we only accept returns if the item is still packaged in its original shrink-wrapped condition and the buyer is responsible for all postage costs incurred.

Wholesale and Bulk Pricing
Are you interested in selling In Vision Concept Cards are purchasing them in large quantities? Please contact me at Suzanne@InVisionConceptCards.com for more information. Our discounts vary based on your business model, location, and the quantities you wish to purchase.

Additional Policies and FAQs
I like to add most customers to my newsletter mailing list, which I use for announcing the release of new sets and tips and recommendations for using the cards. I only send out about two newsletters per year.